Shipping policy

1. Processing Times
All orders are processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays. During peak seasons or promotional sales, processing times may be extended. You will receive a confirmation email once your order has been shipped.

2. Where We Ship, Rates and Delivery Estimates
We currently ship to addresses in Canada only.
Free standard shipping on orders of CAD $100 or more. Orders under CAD $100 ship for a flat rate of CAD $7.99.
Estimated delivery: 10–20 business days after processing.
Delivery times are estimates and may vary depending on the carrier and local postal services.

3. Shipment Confirmation and Order Tracking
Once your order ships, you will receive a shipment confirmation email with tracking information where available.

4. Damages and Lost Packages
If your package arrives damaged or is lost during shipment, please contact us within 7 days of delivery (or of the expected delivery date for lost packages) with your order details and photos of any damage so we can arrange a replacement or refund.

5. Incorrect Shipping Information
Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

6. Contact Us
Questions about your order or shipping? Email us at theleore@outlook.com.

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