Refund policy

RETURN & REFUND POLICY

Last updated: October 2026

Thank you for shopping with Leoré. If you're not satisfied with your purchase, we're here to help.

1. RETURNS
You have 30 days from the date you receive your order to request a return.

To be eligible, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with any tags or accessories included
- Accompanied by your order number or proof of purchase

2. HOW TO START A RETURN
Email us at theleore@outlook.com with your order number and the reason for the return. Please do not send items back before we approve the return. Returns sent without approval may not be accepted.

Once approved, we will send you the return address and instructions. Return address:
Leoré, 33 Robert Parkinson Drive, Brampton, ON L7A 0Y2, Canada

3. RETURN SHIPPING
- If the item is damaged, defective or not what you ordered, we will cover the return shipping or arrange a replacement or refund at no cost to you.
- For any other reason, return shipping costs are the customer's responsibility and are not refunded.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email us at theleore@outlook.com within 7 days of delivery with your order number and clear photos. We will replace the item or refund you.

5. NON-RETURNABLE ITEMS
We cannot accept returns for:
- Gift cards
- Custom or personalized items
- Items marked "final sale" on the product page before purchase
- Items that have been used, washed, damaged by the customer, or returned without their original packaging
- Hygiene-related items once opened (for example, items that touch the mouth or pet bowls that have been used)

If you are unsure whether an item is returnable, contact us before ordering.

6. EXCHANGES
The fastest way to exchange an item is to request a return for the original and place a new order for the item you want.

7. REFUNDS
After we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If you have not received your refund within 15 business days of approval, please contact us at theleore@outlook.com.
Original shipping fees are not refunded unless the return is due to our error, a damaged or defective item, or an incorrect item.

8. LATE OR MISSING REFUNDS
Check your bank account again and contact your card issuer. Then contact your bank. If you have done this and still have not received your refund, email us at theleore@outlook.com.

9. ORDER CANCELLATIONS
You can cancel an order before it ships by emailing us at theleore@outlook.com as soon as possible. Once an order has shipped, it must be handled as a return.

10. LOST PACKAGES
If your order has not arrived within the estimated delivery window shown in our Shipping Policy, contact us at theleore@outlook.com and we will investigate with the carrier and arrange a replacement or refund.

11. CONTACT US
Email: theleore@outlook.com
Phone: +1 647-897-9125
Address: 33 Robert Parkinson Drive, Brampton, ON L7A 0Y2, Canada